In order to provide the best customer service, we now use a help ticket system to process orders and answer technical questions, arrange repairs, etc. Click the link below to submit a new ticket:
We process tickets on weekdays. Please allow additional time if you submit a ticket during a weekend or our normal holidays.
PLEASE NOTE: The ticket system does not support direct email replies. When you get an email from this ticket system it will provide a link that you must follow to reply. Please click the link and reply on-line. If you attempt to simple "Reply" to the e-mail, your response will be lost.
After the whole ticket is resolved, please close the ticket.
Order: We accept direct orders from non-dealers, beta testers, and for miscellaneous production items that are not available through your local dealer. Select General Inquiry.
Issue diagnosis: If you encounter a technical problem or a camera malfunctions during operation, please select Report an Issue
Product Questions: If you have any question before you order camera, please ask us here: General Inquiry.
Repair department: If your camera has been sent back for repair, the help ticket will go to the repair department and you can discuss directly with this department for better service. We may need more information to properly diagnose some problem and may ask for more details to help resolve the issue.
Oversea Warehouse Repair Service
As a service to our users, QHYCCD has set up several international warehouse and maintenance locations in Europe, Hong Kong and the United States. The products in these warehouses are not owned by any agent but remain the property of QHYCCD for the purpose of facilitating faster after-sales replacement of customer's QHYCCD products under warranty. A quick replacement of a QHYCCD camera can be arranged locally under the conditions outlined in our warranty.
For the conditions of a quick replacement please refer to: https://www.qhyccd.com/index.php?m=content&c=index&a=lists&catid=130
The purpose of the establishment of overseas warehouses
The establishment of overseas warehouses is conducive to efficient product circulation and operation management of the company and its agents. They function as local cargo storage and distribution and after-sales service centers. With the advantage of overseas warehouses, the company can greatly shorten the repair and replacement time, enhance the user experience, and quickly respond to regional after-sales service problems.
Introduction of overseas maintenance points
Overseas maintenance points are located in European and Hong Kong, mainly for product replacement but also for routine maintenance and repairs. Also, for convenience, customers in the United States (and of North America) may send products needing maintenance or repair to QHYCCD through our North American warehouse agent.
Product repair process
1. If you encounter a technical problem with a QHYCCD product, please contact QHYCCD to confirm the nature of the problem. If QHYCCD determines that the problem requires repair, download the repair application form and fill in your contact information then contact the after-sales service point, and send the product back.
2. After the user contacts the after-sales service point and sends back the camera, inform QHYCCD and provide the package tracking number.
3. After receiving the camera, the repair center will notify the user of the maintenance cycle and other matters.
4. After the repair center has processed the product, it will notify the user and provide the package tracking number for the return.