QHY294M Pro

All-In-One Pack （Driver, SDK and Software) for WINDOWS supports all QHYCCD USB3.0 devices only except PoleMaster and some discontinued CCD cameras. Please go to https://www.qhyccd.com/download/ and install it.

Note:

• Since most of the contents of All-in-one package are plug-ins that support third-party software, the third-party capturing software that you want to use must be installed before the All-in-one package. Otherwise the program will report an error.
• ALL-IN-ONE Pack contains:
  • System Driver, which is necessary for camera operation and must be installed.
  • WDM Broadcast Driver, which can provide a live signal to Obs and other live software, you can install it if you have such needs like opeing a live show.
  • EZCAP_QT , which is developed by QHYCCD and can be used in QHY devices tests, and management of updates. So even if you won’t use EZCAP_QT for capturing, we suggest you install it.
  • Ascom driver needs to be sync with the ascom platform version you installed (the latest version of Ascom is 6.5)
  • The two sorts of Ascom CFW Drivers correspond to two methods of controling the filter wheel: USB control and camera serial control. It is recommended that both drivers should be installed if you have a filter wheel.
  • CP210X_VCP is a serial driver. Some computers come with the driver, but the computer without the driver may be failed of controling the filter wheel.
  • SDKs for Third-party Software: Just pick and install the corresponding SDK according to the software you want to use. Don’t forget to check whether the software you are using is 32-bit or 64-bit and select the right SDKs.
  • SHARPCAP is also included in the pack, you can choose 32-bit or 64-bit to install. This is authorized by SHARPCAP.
  • QT LIB is a plug-in to ensure that 64-bit software can exeuate normally on some computers with poor compatibility.
• Difference between Stable version and Beta Version: Beta version is the latest version, which gives priority to support for the latest products (the stable version may not be compatible with those yet), and has some of the latest optimized ,but experimental features. The stable version is older than the beta version but more stable, so it is recommended for beginners who are not using the latest products.
• Don’t let the camera connect to the computer during the All-in-one pack installation process;  connect it to the computer after all the installation is complete.

The camera requires an input voltage between 11V and 13.8V. If the input voltage is too low the camera will stop functioning or it may reboot when the TEC power percent is high, causing a drain on the power. Therefore, please make sure the input voltage arrived to the camera is adequate. 12V is the best but please note that a 12V cable that is very long or a cable with small conductor wire may exhibit enough resistance to cause a voltage drop between the power supply and the camera. The formular is: V(drop) = I * R (cable). It is advised that a very long 12V power cable not be used. It is better to place the 12V AC adapter closer to the camera.

First connect the 12V power supply, then connect the camera to your computer via the USB3.0 cable. Make sure the camera is plugged in before connecting the camera to the computer, otherwise the camera will not be recognized. When you connect the camera for the first time, the system discovers the new device and looks for drivers for it.  You can skip the online search step by clicking “Skip obtaining the driver software from Windows Update” and the computer will automatically find the driver locally and install it. If we take the 5IIISeries driver as an example (shown below), after the driver software is successfully installed, you will see QHY5IIISeries_IO in the device manager.

Please note that the input voltage cannot be lower than 11.5v, otherwise the device will be unable to work normally.

Before using software, make sure you have connected the cooling camera to the 12V power supply and connected it to the computer with a USB3.0 data cable. If it’s a planetary/guiding camera, 12V power is not needed.

Note: We recommend 64-bit Software if possible, like SharpCAP x64 , N.I.N.A x64. etc., especially when you’re using 16bit cameras like QHY600.

QHYCCD BroadCast WDM Camera is a broadcast driver that supports QHYCCD cameras with video broadcast function, which can meet the needs of customers to send video images to other target software. For example, use sharpcap to connect a WDM-enabled camera, and the sharpcap display video image can be sent to other WDM-supported software for display, which is suitable for video online broadcast applications.

Now the FAQ part has been intergrated into “QHYCCD Help Center“–Knowledge base

This is QHYCCD Help Center. Here you can:

Submit a Ticket: Describe the issue you met while you’re using them. Our technicans will reply you in 48 hours during working days. You don’t have to check the Ticket update everyday—they can receive email notifications and know if there’s any update.

Knowledge Base: Here lists some tips for using your gears, or solutions to issues that you may met. Help your self!

Support History: Check your ticket’s status.

There is a hole in the side of the camera near the front plate that is normally plugged by a screw with an o-ring. If there’s moisture in the CMOS chamber that causes fog, you can connect the desiccant tube to this hole for drying. There would better be some cotton inside to prevent the desiccants from entering the CMOS chamber.

Please note that you may need to prepare desiccants yourself, because for most countries and regions desiccants are prohibited by air transport. Since QHY always deliver your goods by air, sorry that we can’t provide desiccants for you directly.

If you find dust on the CMOS sensor, you can first unscrew the front plate of the cam and then clean the CMOS sensor with a cleaning kit for SLR camera sensors. Because the CMOS sensor has an AR (or AR/IR) coating, you need to be careful when cleaning. This coating can scratch easily so you should not use excessive force when cleaning dust from its surface.

All QHY cooling cameras have built-in heating plates to prevent fogging. However, If the ambient humidity is very high, the optical window of the CMOS chamber may have condensation issues. Then try the following:

1. Avoid directing the camera towards the ground. The density of cold air is greater than of hot air. If the camera is facing down, cold air will be more accessible to the glass, causing it to cool down and fog.

2. Slightly increase the temperature of the CMOS sensor .

3. Check if the heating plate is normally working. If the heating plate is not working, the glass will be very easy to fog, the temperature of the heating plate can reach 65-70 °C in the environment of 25 °C. If it does not reach this, the heating plate may be damaged. Please contact us for maintenance.

Please avoid thermal shock during use. Thermal shock refers to the internal stress that the TE cooler has to withstand due to the thermal expansion and contraction when the temperature of the TEC suddenly rises or falls. Thermal shock may shorten the life of the TEC or even damage it.

Therefore, when you start using the TEC to adjust the CMOS temperature, you should gradually increase the TEC power rather than turning the TEC to maximum power. If the power of the TEC is high before disconnecting the power supply, you should also gradually reduce the power of the TEC and then disconnect the power supply.

For beginner, we recommend that you set the gain to “unit-gain”. Unit-gain is the gain when system gain is 1 (1e/ADU). This number is shown in the table above, like the unit-gain of QHY168C is 10. In fact, increasing or decreasing a bit doesn’t make a big difference.

You could increase or decrease Gain according to the condition. For example, if your optical system is fast, like F2.2 to F5, or long exposure for more than 5 minutes without narrowband filters, then you can decrease GAIN to achieve a higher dynamic range and make better use of full well capacity. By doing so you can avoid overexposure.

If you use narrowband filter on a slow optical system like F6 to F10, or short exposure time, the amount of photons received will be less. In this case you can increase GAIN to make better use of characteristics of low read-out noise in high GAIN value.

There is no fixed “best value” for OFFSET. To set OFFSET, you should take the bias frame and dark frame at a certain GAIN value, then check the histogram of the frames.

The histogram distribution is a peak-like curve. While changing the OFFSET value, the histogram will move left or right. We need to guarantee the range of the whole curve won’t be chopped off at the end. At the same time, we need to keep a little residue on the left side, just over 0 a bit.

Pay attention that under different GAIN values, the width of this peak varies. The higher the GAIN is, the wider the distribution will be. So OFFSET value at low GAIN is not suitable for high GAIN because the curve is easily to be chopped off.

For those CMOS less than native 16-bits, the AD sampling accuracy doesn’t match perfectly with the full well capacity. At low GAIN level, the system gain will be couple electrons per ADU. The camera loses the ability to distinguish the strength of the signal because of such sampling error.

When GAIN increases, the system gain will decrease. However, increasing GAIN will limit the full charge of the well. If the system gain is 1 for a 12bit CMOS camera, the pixel will be saturated at only 4096 electrons (full well). Some bright stars will be easily saturated. This problem goes worse under fast optical system or long exposure. Over saturated objects cannot be fixed during post processing (unless you shrink stars, like in PixInsight). Also, the color saturation of the star will be affected. As result, the stars will be huge and white washed. We should decrease the gain value in this case, to gain a higher full well capacity.

Under long exposure or using fast optical system, the pixel will receive more photons. The variation of quantized noise from the photon which you can consider as natural dithering of the light intensity, will be greater than the “noise” from the sampling error. Therefore, the effect of the sampling error will diminish. By averaging multiple exposures, this will compensate the lack of depth of the picture because of the sampling error.

If the number of received photons is limited, like using narrowband filters or short exposures, we can increase the GAIN value. It is because the stars will not be easily saturated. At the same time, we limit the noise from the background cosmic radiation. Under this condition, the readout noise and quantized noise are the major factors that affect the ability to distinguish dim light or objects. By increasing the GAIN value in order to decrease the readout noise and quantized noise from sampling error, this would greatly increase the signal to noise ratio.

But for DSO capture, You should keep the offset above zero and avoid the background is cut off. A background from 1000-5000 is a good value(16bit mode) for DSO imaging.