If your camera hangs (stops downloading images and does not respond to commands) it may be caused by a number of things. Check the following:
1. In some computers with a VIA chipset and some types of motherboards, running the camera with SharpCap will not produce an image. But in ASCOM it works well. In this case, you need enable the DDR buffer of the camera.
2. Is there a leak for your mount or computer? If so, the leaking current may be transferred from computer to the camera via the GND. This may affect the USB transfer and cause data packet loss, hanging the camera. In this case you need to make sure that the computer and mount are well grounded.
3. Is the USB port voltage sufficient? The voltage of some computers’ USB ports is sometimes less than +5V. This may cause the camera to hang. In this case you can use a powered USB 3.0 HUB to connect camera, which will ensure that the camera gets +5V power.
4. Is your CPU utilization is too high? If your computer’s CPU utilization is too high, it will cause many frames to be lost and may cause the camera to hang. You can change the USB
traffic value to reduce the FPS and get more stable video transfer.
5. Is the USB cable connection is secure enough? Sometimes a connection issue with the USB cable to camera or USB cable to computer will cause some signal loss and may cause the camera to hang, particularly when you move the cables. In this case you can try to add a little silicon oil into the USB connector and socket. This can make the connection more stable.
6. Avoid the static electricity. Static electricity from the human body can cause the camera to hang. To ground yourself, touch the external metal case of the computer to discharge any static electricity before touching the camera.
7. Are you using the front USB port on your computer? The USB port on the front of some computers is not adequate for high-speed transfer because it is connected to mainboard by a cable which weakens the signal integrity. If you find that the camera always hangs when using the front USB port, try using a USB port on the rear panel of the computer instead. This will connect the camera to the chipset on the mainboard directly.
8. When the USB selective pause function is enabled in the system, it may cause the camera to hang during long hours of work. Follow the steps below to turn off this option. Windows power setting steps: 1. Click “Start button” and click “Settings”. 2. Click “Power and Sleep”, and click “Other Power Settings”. 3. Click “Change Power Plan”. 4. Click “Change advanced power settings”. 5. By default, the “USB Selective Suspend” function is enabled. (This may cause the image to freeze, the frame rate too become low, the video to become unsmooth, the image fail to refresh, and so on.) 6. Disable this function.
9. When you encounter a situation where the camera cannot output the usual frame rate after updating Sharpcap software, please download the All-In-One installation package and select the Sharpcap option during installation. The installation package will automatically update the QHY SDK in Sharpcap. Restart the sharpcap software after completion.