QHYCCD

QHY 294M PRo Connection Problems

QHY 294M PRo Connection Problems
« on: April 06, 2021, 09:06:49 PM »
I have recently had a problem with my QHY 294M in which when I try to take an image in The SkyX or Maxim DL upon  download the program will immediately crash and I will have to unplug the USB cable to have it recognized in Device Manager again.  I am using the latest drivers.  The problem occurs both with the Ascom driver and the native driver.  Perhaps someone can remote into my machine and diagnose the problem.

Thank you,
Ron Stanley

Re: QHY 294M PRo Connection Problems
« Reply #1 on: April 07, 2021, 07:06:14 AM »
I have recently had a problem with my QHY 294M in which when I try to take an image in The SkyX or Maxim DL upon  download the program will immediately crash and I will have to unplug the USB cable to have it recognized in Device Manager again.  I am using the latest drivers.  The problem occurs both with the Ascom driver and the native driver.  Perhaps someone can remote into my machine and diagnose the problem.

Thank you,
Ron Stanley

How long is the cable?

Re: QHY 294M PRo Connection Problems
« Reply #2 on: April 07, 2021, 08:05:22 AM »
5 Meters

Re: QHY 294M PRo Connection Problems
« Reply #3 on: April 07, 2021, 08:33:27 PM »
Hi,
    Which version ASCOM driver and system driver do you use?
Best Regards,
QinXiaoXu

Re: QHY 294M PRo Connection Problems
« Reply #4 on: April 08, 2021, 12:09:54 PM »
I am using Ascom driver 21.03.11.11 and system driver 21.2.25.0

Thank you,
Ron


i,
    Which version ASCOM driver and system driver do you use?
Best Regards,
QinXiaoXu

Re: QHY 294M PRo Connection Problems
« Reply #5 on: April 08, 2021, 08:09:56 PM »
    OK,I need check it on my side,please wait for some time.
Best Regards,
QinXiaoXu

Re: QHY 294M PRo Connection Problems
« Reply #6 on: April 13, 2021, 08:40:20 AM »
Just to close the loop on this, my problem was solved when I adjusted the USB Traffic setting to 60.

-Ron

Re: QHY 294M PRo Connection Problems
« Reply #7 on: April 13, 2021, 08:37:31 PM »
Hi,
    Well,strange,Traffic normally will not make downloading issue,and I tested this issue with V2021.03.13,it can download images under 11MP and 47 MP mode.
Best Regards,
QinXiaoXu