QHYCCD

New QHY5III-485c not recognized

New QHY5III-485c not recognized
« on: March 22, 2021, 06:19:01 PM »
I just received a QHY5III-485c camera and tried to bring it up. Windows 10 will not recognize it. It throws it under a "Westbridge" unknown device. I have no issue with my QHY5III-462c camera being recognized on the same computer. I have used that for several months without any problem. I reinstalled the drivers and that did not help. How can I resolve this?

JohnD

Re: New QHY5III-485c not recognized
« Reply #1 on: March 22, 2021, 08:38:05 PM »
Hi,
    Do you use it on laptop?And please check your CPU core is Intel or ARM?
Best Regards,
QinXiaoXu

Re: New QHY5III-485c not recognized
« Reply #2 on: March 22, 2021, 08:50:33 PM »
It is a Dell XPS 15 9550 laptop with an Intel i7 processor.

I have attached directory listings of QHY programs and drivers.
« Last Edit: March 22, 2021, 09:06:24 PM by johnpd »

Re: New QHY5III-485c not recognized
« Reply #3 on: March 22, 2021, 09:08:29 PM »
    Well,CPU core is OK,please check your system version,like this,you can press Win + R,and input winver to check it.
Best Regards,
QinXiaoXu

Re: New QHY5III-485c not recognized
« Reply #4 on: March 22, 2021, 09:56:12 PM »
When I tried the test with the camera I was as at 19042.804 (which was the February Windows 10 Update). I have since installed the March update.


Re: New QHY5III-485c not recognized
« Reply #5 on: March 23, 2021, 12:04:27 AM »
Hi,
    It seem because your system version too high,now our system driver is support to 2004 version,but your version is 20H2.
Best Regards,
QinXiaoXu

Re: New QHY5III-485c not recognized
« Reply #6 on: March 23, 2021, 01:12:02 AM »
Then why does the QHY5III-462 work?

Re: New QHY5III-485c not recognized
« Reply #7 on: March 23, 2021, 03:13:13 AM »
    Well,which version camera driver did you install?I remembered a person told me he can't use camera on Windows10 system,his system also is 20H2,I let him use a old version driver.Is that person you?
Best Regards,
QinXiaoXu

Re: New QHY5III-485c not recognized
« Reply #8 on: March 23, 2021, 05:19:56 AM »
No that was not me. I have the latest drivers you have for the QHY5III cameras. As I said the 462 camera works fine. I also have a QHY5III174M camera and that is recognized fine also. Is there some additional .DLL that is needed for the 485?

JohnD

Re: New QHY5III-485c not recognized
« Reply #9 on: March 23, 2021, 08:27:35 PM »
    Well,not need SDK,it is because of driver,but it's strange,maybe we need do a remote control,would you like to do it?
Best Regards,
QinXiaoXu

Re: New QHY5III-485c not recognized
« Reply #10 on: March 23, 2021, 09:50:03 PM »
I am not sure what a remote session can do if the current driver cannot recognize the camera. Is there a way of pointing the Device Manager entry for Westbridge to the proper driver?

Re: New QHY5III-485c not recognized
« Reply #11 on: March 23, 2021, 11:01:50 PM »
I looked at the QHY5IIISeries.inf file. I am not exactly sure how the cameras are defined there, but my guess is that the last four characters might define them. I extracted one section "for x64 platforms" and noticed nothing for the 485. I have attached.

Re: New QHY5III-485c not recognized
« Reply #12 on: March 24, 2021, 12:53:46 AM »
Here is the hardware ID data from Device Manager. This does not exist in the .INF file.

Re: New QHY5III-485c not recognized
« Reply #13 on: March 24, 2021, 01:22:04 AM »
Please check the inf version in file top.

Re: New QHY5III-485c not recognized
« Reply #14 on: March 24, 2021, 01:25:37 AM »
[Version]
Signature="$WINDOWS NT$"
Class=AstroCams
ClassGUID={94F18CEC-CA64-40F6-9A81-17A67720ABF0}
provider=%QHYCCD_Provider%
CatalogFile=qhy5iiiseriesx64.cat
CatalogFile.NTx86=QHY5IIISeriesx86.cat
CatalogFile.NTamd64=QHY5IIISeriesx64.cat
DriverVer=08/20/2020,20.8.20.0