QHYCCD

QHY294C Pro 47M Mode

QHY294C Pro 47M Mode
« on: March 09, 2021, 10:01:16 AM »
Hello,

I received my new QHY294C Pro a few days ago. It was my understanding that the 47 megapixel mode is also available on this camera, not just the monochrome version. Is this correct?

I have installed the latest beta driver (21.02.20.13) but when I launch EZ Capture and connect to the camera, the only available mode is Standard Mode - I am not able to set the camera to 47M mode.
Is the 47M mode not yet available for the OSC version of this camera? If it is supposed to be working, I would appreciate some help determining what is going wrong.

Also, within SharpCap and other software, how is the mode supposed to be set?

Thank you

Re: QHY294C Pro 47M Mode
« Reply #1 on: March 10, 2021, 07:28:09 PM »
Hi,
    I tested QHY294CPRO with EZCAP_Qt and SharpCap 3.2,it can switch 47MP mode,please check the screenshot.
Best Regards,
QinXiaoXu

Re: QHY294C Pro 47M Mode
« Reply #2 on: March 11, 2021, 10:19:56 PM »
Hi,

Thanks for the reply. It's good to know that it works in general, but I does not work for me.
I have attached pictures of what EZ Cap/SharpCap look like for me. I have the same driver, SharpCap and EzCap versions but I do not see what you see. I do not have the option to switch the modes in either EzCap or SharpCap. Is my camera firmware not up to date? How do I fix this?

NOTE: EZ Cap does not give me the option to change or see the mode of the camera. It allows me to connect and that's it.

Thanks

Hi,
    I tested QHY294CPRO with EZCAP_Qt and SharpCap 3.2,it can switch 47MP mode,please check the screenshot.
Best Regards,
QinXiaoXu
« Last Edit: March 11, 2021, 11:25:13 PM by kidmeke »

Re: QHY294C Pro 47M Mode
« Reply #3 on: March 14, 2021, 09:03:43 PM »
Hi,
    Well,from your attachment,your camera is QHY294C,not QHY294PROC,QHY294C only have one read mode.
Best Regards,
QinXiaoXu

Re: QHY294C Pro 47M Mode
« Reply #4 on: March 15, 2021, 05:57:36 PM »
And this is why I started this topic and said there is a problem. I obviously DO have a QHY294C Pro. At least I should - that is what I ordered and received. If a camera escaped the factory with the wrong firmware that's not my fault.

I have a real issue that I would like you to please take this seriously. Camera pictures attached.




Hi,
    Well,from your attachment,your camera is QHY294C,not QHY294PROC,QHY294C only have one read mode.
Best Regards,
QinXiaoXu

Re: QHY294C Pro 47M Mode
« Reply #5 on: March 15, 2021, 08:29:29 PM »
    OK,I knew your mean,it maybe because hardware or sales sent wrong product.Could we do a remote control to check its hardware?And where do you purchase it?From us or agant?
Best Regards,
QinXiaoXu

Re: QHY294C Pro 47M Mode
« Reply #6 on: March 16, 2021, 07:12:14 AM »
Yes, let's do that - how do we set that up? Also, camera was purchased through OntarioTelescope.com.


    OK,I knew your mean,it maybe because hardware or sales sent wrong product.Could we do a remote control to check its hardware?And where do you purchase it?From us or agant?
Best Regards,
QinXiaoXu

Re: QHY294C Pro 47M Mode
« Reply #7 on: March 16, 2021, 08:13:31 PM »
Hi,
    My work time is 9:00 am ~ 17:30 pm,Mon to Fri,I'm in Beijing,now my time is 9:10 am,Wed.Which time is suitable for you?
    We can use AnyDesk to do remote control.
Best Regards,
QinXiaoXu

Re: QHY294C Pro 47M Mode
« Reply #8 on: March 19, 2021, 02:52:00 PM »
I sent you a couple messages with info on connecting to my via AnyDesk but I haven't heard back...


Hi,
    My work time is 9:00 am ~ 17:30 pm,Mon to Fri,I'm in Beijing,now my time is 9:10 am,Wed.Which time is suitable for you?
    We can use AnyDesk to do remote control.
Best Regards,
QinXiaoXu

Re: QHY294C Pro 47M Mode
« Reply #9 on: March 21, 2021, 08:15:30 PM »
    Well,sorry,it seem I'm during in weekend when you send message.
    Do you have time do it today?If so,you can send message via email,my email is qxx@qhyccd.com.
Best Regards,
QinXiaoXu