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QHY5III485C crashes on Windows 10, help me!

QHY5III485C crashes on Windows 10, help me!
« on: February 26, 2021, 05:21:54 AM »
Camera crashes on win 10. Only works with win 7 and 8. When will you update the drivers?
Thank you

Re: QHY5III485C crashes on Windows 10, help me!
« Reply #1 on: February 28, 2021, 08:15:09 PM »
Hi,
    Which driver do you mean?System driver or ASCOM plug-in driver?And which version of Windows10 do you use?
Best Regards,
QinXiaoXu

Re: QHY5III485C crashes on Windows 10, help me!
« Reply #2 on: March 01, 2021, 02:10:54 AM »
System driver, Sharp Cap 3.2 crashes... Windows 10 Home.
If I use USB 2.0 ok, if I use USB 3.0 crashes...

Re: QHY5III485C crashes on Windows 10, help me!
« Reply #3 on: March 01, 2021, 07:29:43 PM »
    Well,strange,I tested this camera on my system,it can work normally.
    Can you send the screenshoot of SharpCap3.2's crash information to me?
    And which version driver and SDK do you use?And do you know how to output debug information?If so,you can send the debug information to me,if not,we can setup a suitable time to do remote control.
Best Regards,
QinXiaoXu
« Last Edit: March 01, 2021, 07:32:21 PM by QinXiaoXu »

Re: QHY5III485C crashes on Windows 10, help me!
« Reply #4 on: March 02, 2021, 06:07:46 AM »
Screenshot.

Re: QHY5III485C crashes on Windows 10, help me!
« Reply #5 on: March 02, 2021, 08:03:31 PM »
Hi,
    I tested this issue,it can work well on my Windows10 PC,maybe we can do a remote control,which time is suitable for you?My work time is 9:00 am ~ 17:30 pm,Mon to Fri.
Best Regards,
QinXiaoXu

Re: QHY5III485C crashes on Windows 10, help me!
« Reply #6 on: March 03, 2021, 01:57:11 AM »
Thank you.
Do you live in pechino?
16.30 tomorrow? Or Friday?
Do you use Teamviewer?
If you are happy with the time indicated, write a message here and we will connect

Re: QHY5III485C crashes on Windows 10, help me!
« Reply #7 on: March 03, 2021, 07:05:32 PM »
Hi,
    Yes,I'm in Beijing,we can do it today,my email is qxx@qhyccd.com.I can use TeamView and AnyDesk.
Best Regards,
QinXiaoXu

Re: QHY5III485C crashes on Windows 10, help me!
« Reply #8 on: March 04, 2021, 02:18:39 AM »
No connection is required for now. I downloaded a new version of Sharp Cap (4.0) and everything seems to work. I will keep you updated. Thank you.