QHYCCD

Polemaster not recognized in Windows 10

Polemaster not recognized in Windows 10
« on: December 08, 2020, 08:44:40 PM »
hi there

I have purchased a Polemaster recently I could never get it work on either Mac OS or windows 10.

Can anyone help?

I have tried to installed and uninstalled the driver multiple times from the below webpage.

https://www.qhyccd.com/index.php?m=content&c=index&a=show&catid=136&id=32&cut=2

when I plug the usb into my laptop, the "USB device unrecognized " pops up and the software obviously could not find the camera.

then I look at the device manager, there is an error code 42.

I am pretty sure the driver is installed but it just doesn't work.

Mac OS is not working either. could not find the camera at all.

Come on QHYCCD, this is supposed to be plug and play why it is getting so difficult.

Please let me know what I can do to solve this issue.

I need a reply ASAP

Regards
Eric

Re: Polemaster not recognized in Windows 10
« Reply #1 on: December 09, 2020, 07:18:55 PM »
Hi,
    Please check if there are POLEMASTER_FW.sys and POLEMASTER_IO.sys in C:\Windows\System32\drivers folder.
    And please uninstall the driver,after that connect the camera to check if device manager can recognize device.
Best Regards,
QinXiaoXu

Re: Polemaster not recognized in Windows 10
« Reply #2 on: December 10, 2020, 07:38:47 PM »
Hi,
    Please check if there are POLEMASTER_FW.sys and POLEMASTER_IO.sys in C:\Windows\System32\drivers folder.
    And please uninstall the driver,after that connect the camera to check if device manager can recognize device.
Best Regards,
QinXiaoXu

Thanks Qinxiao

yes. the driver is in the folder.

just nothing is happening.

I have shipped the camera back and let the seller make it work first before they ship to me again.

we will see what is ending up.

Eric


Re: Polemaster not recognized in Windows 10
« Reply #3 on: December 13, 2020, 07:53:59 PM »
Hi,
    OK,if it still have issue,please let me know.
Best Regards,
QinXiaoXu