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polemaster freeze

polemaster freeze
« on: October 13, 2020, 02:45:10 AM »
Hi
Impossible do to a good polar alignment because polemaster freeze...(under windows 10)
Very boring, i try many usb cable, i try to play a video at the same time but always the problem.
Vincent

Re: polemaster freeze
« Reply #1 on: October 13, 2020, 08:29:53 PM »
Hi,
    Here is a advice about capturing issue,maybe this is helpful:
This should be to turn off USB selective suspend in windows.
It is in the Windows power settings:
1. Click "Start button" and click "Settings".
2. Click "Power and sleep", click "Other power settings".
3. Click "Change Power Plan".
4. Click "Change advanced power settings".
5. By default, the "USB Selective Suspend" function is turned on, which will cause image freezes, low frame rate, poor video streaming, images not refreshing, and a series of problems. We need to disable this feature.
6. Disable this feature.
    And we are plan to modify PoleMaster software,this will help to solve the issue.After that we will release a new version.
Best Regards,
QinXiaoXu