QHYCCD

problem with bin2 with qhy16200A

problem with bin2 with qhy16200A
« on: September 09, 2019, 10:41:20 am »
Hello, I own a qhy16200a from like one year ago and I tried to take some picuteres with the o3 filter in bin2 , I attached here one single light without calibration for someone might possibly tell me what's wrong with it, please notice the horizontal bands and the black stuff in the stars
« Last Edit: September 09, 2019, 10:53:21 am by hectorbdn »

Re: problem with bin2 with qhy16200A
« Reply #1 on: September 10, 2019, 08:34:44 pm »
Hi,
    Is this issue is occur suddenly?Which version SDK and driver do you use?Change USB cable or USB port or use the HUB with power can solve the issue?And if you remove filter and capture images with BIN 1X1,will result change?
Best Regards,
QinXiaoXu

Re: problem with bin2 with qhy16200A
« Reply #2 on: September 10, 2019, 10:17:14 pm »
Hi,
    Is this issue is occur suddenly?Which version SDK and driver do you use?Change USB cable or USB port or use the HUB with power can solve the issue?And if you remove filter and capture images with BIN 1X1,will result change?
Best Regards,
QinXiaoXu

Helo QinXiaoXu, one of your engineer told me to adjust the potentiometer, please see document atached, but i don't know how to do that, I don't have oscillometer, I tried bin2 unitl last weekend for the first time, bin1 works totally fine.

Re: problem with bin2 with qhy16200A
« Reply #3 on: September 11, 2019, 02:41:22 am »
Hi,
    Is this issue is occur suddenly?Which version SDK and driver do you use?Change USB cable or USB port or use the HUB with power can solve the issue?And if you remove filter and capture images with BIN 1X1,will result change?
Best Regards,
QinXiaoXu

Helo QinXiaoXu, one of your engineer told me to adjust the potentiometer, please see document atached, but i don't know how to do that, I don't have oscillometer, I tried bin2 unitl last weekend for the first time, bin1 works totally fine.
Hi,
    Sorry,I'm not good at hardware,is the colleague is Yuki or cha?And you can contact zyq@qhyccd.com to get detail,if you contact with Ticket,you also can reply there.
Best Regards,
QinXiaoXu

Re: problem with bin2 with qhy16200A
« Reply #4 on: September 12, 2019, 02:06:51 am »
Hi,
    Sorry for our server that can't make you unhappy,I have contact my colleague about this topic,he is repair person.
Best Regards,
QinXiaoXu
« Last Edit: September 12, 2019, 02:15:32 am by QinXiaoXu »

Re: problem with bin2 with qhy16200A
« Reply #5 on: September 12, 2019, 02:23:18 am »
I asked him,he told me he has reply you in Ticket.

Re: problem with bin2 with qhy16200A
« Reply #6 on: September 12, 2019, 04:25:50 am »
ok