QHYCCD

QHY163 driver problem

QHY163 driver problem
« on: August 21, 2018, 08:19:59 PM »
We have frequent problems on at least 2 of the 3 QHY163 we use : driver cannot start (unknow USB peripheral).
Driver version 1804025 and 171227 same issue.
Windows 10 version 1803

Re: QHY163 driver problem
« Reply #1 on: August 21, 2018, 08:44:33 PM »
Hi,
    Here is something please check:
    1.Please check if the driver you installed is Win10 version.
    2.Please check if the USB line and computer USB port is good.
    3.You can change connection way,for example,directly become by HUB or by HUB become directly.
    4.Uninstall driver,remove all oem.inf and oem.PNF files in C:\Windows\INF folder,remove QHY5IIISeries_FW.sys and QHY5IIISeries_IO.sys files in C:\Windows\System32\drivers,and reinstall Win10 version QHY5III deiver.
    5.Test these cameras on other computers.

    If these still can't help,please let me know.
Best Regards,
QinXiaoXu